RTC Solutions

Multi Call

Concurrent calls with smart routing, transfer, hold, and queueing.

Call centers and sales dialers need to handle thousands of concurrent calls with intelligent routing, queuing, and agent management. Gravix Cloud provides the infrastructure for high-volume call operations.

How It Works

Provision Numbers

Provision phone numbers or use WebRTC-only mode. Configure routing rules.

Route Calls

Incoming calls are routed to the nearest edge node and assigned to available agents.

Manage Calls

Agents can hold, transfer, park, and conference calls in real-time.

Track & Analyze

Monitor call metrics, queue lengths, and agent performance in real-time.

Key Features

Concurrent Calls

Handle thousands of simultaneous calls per instance.

Smart Routing

Route calls to the nearest edge node for minimum latency.

Call Transfer

Warm and cold transfers between agents.

Call Queueing

Queue callers with estimated wait time and music.

Hold & Resume

Park calls on hold with custom music or messages.

Call Analytics

Track call duration, quality, and outcomes.

Get Started in Minutes

import Gravix from '@gravix/cloud-js';

const gravix = new Gravix('gvx_live_your_key');
const callCenter = await gravix.multiCall.createQueue({
  name: 'support-queue',
  maxConcurrent: 1000,
  routing: 'round-robin',
  holdMusic: 'https://example.com/music.mp3',
});
// Agent joins
await gravix.multiCall.agentLogin(callCenter.id, {
  agentId: 'agent-001',
  status: 'available',
});

import { useGravixCallCenter } from '@gravix/cloud-react';

function AgentDashboard() {
  const { calls, queueLength, acceptCall, transferCall } = useGravixCallCenter({
    apiKey: 'gvx_live_your_key',
    queueId: 'support-queue',
  });
  return (
    
      
      {calls.map(call => (
         acceptCall(call.id)}
          onTransfer={(agent) => transferCall(call.id, agent)}
        />
      ))}
    
  );
}

import 'package:gravix_cloud/gravix_cloud.dart';

final gravix = Gravix('gvx_live_your_key');
final queue = await gravix.multiCall.createQueue(
  name: 'support-queue',
  maxConcurrent: 1000,
  routing: RoutingStrategy.roundRobin,
);
await gravix.multiCall.agentLogin(queue.id,
  agentId: 'agent-001',
  status: AgentStatus.available,
);

Performance Specs

Concurrent Calls

0ms

Avg. Latency

Queue Capacity

Uptime SLA

Available on the Enterprise Plan

Multi-call with 10,000+ concurrent calls requires the Enterprise plan. Contact sales for pricing.

View Pricing

Frequently Asked Questions

Yes, we provide webhooks and a REST API for CRM integration. We have native integrations for Salesforce and HubSpot.

You can configure routing rules: round-robin, least-busy, skill-based, or custom via our API.

Yes, PSTN integration is available on Enterprise. You can provision phone numbers in 50+ countries.

Yes, all calls can be automatically recorded with optional transcription and sentiment analysis.

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